I have been coming to this theater for .... dam going on 11 years. I have always found it clean. Staff has been friendly and helpful. All movie theater food costs a arm and a leg so not thier fault. Picture is good quality aswell is 3D feature. Sound system is spot on. I hope to see it another decade.
This is an awesome movie theater. The staff and faculty are very helpful. There are 14 movie theaters on site, but only around 8 of them are used. They usually only play the new movies, but they have made a few exceptions in the past. This location is currently owned by Cleveland Cinemas, but this can change in the future as cinemas usually aren't owned by the same company for more than a few years.
excellent local theater. I highly recommend seeing your movies here. Plus they host birthday parties for kids
Went to see The Last Jedi on Christmas Eve day. There were about 60 people in the theater with lots of families. At a critical point in the movie with about 30 minutes left there was a brief power outage (we are told). Within a minute the sound came back with no visuals. It ran that way for about 15 minutes before they fixed it. Most folks left in frustration. They did fix it and rewound to a spot before where the movie had failed. At no point did anyone offer any explanation until we requested a refund at the end of the movie. The manager, while vaguely apologetic, continued to make excuses and wasn't very sympathetic to the experience being ruined. I think they missed a major customer service opportunity to make it right by offering return tickets to everyone instead of making people request them.
Great family place. Never too busy, but a little pricy
Chagrin Cinema is a US Movie Theater based in Chagrin Falls, Ohio. Chagrin Cinema is located at 8200 E Washington St, Chagrin Falls, OH 44023, USA.
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